The Dextro, BW Premier Collection

Great Hotel This was a great stay. The bed was comfortable, the room roomy, and a great breakfast buffet serviced by two sweet ladies. Matthew at check-in was especially kind and helpful.The views were pretty spectacular from the breakfast on the 16th floor. We’d definitely stay here again.

Avoid this hotel Hotel Closed without prior notice! According to Marriott, property has been closed since 1/15/24. I booked a Priceline reservation in November 2024 for 1/17/25 - 1/20/25. When I arrived I found the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation. I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. The customer service says since I booked via Priceline, then they cannot provide prior notice to the closure. So it looks like the contract between Marriott and Priceline is only for collecting customer's money instead of providing proper service! Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service. Shame on you, Marriott!

Ok for few nights Very close to Little Italy and main transports. Quite noisy as the highway is just behind. It is a pretty old building that requires renovation, which is now happening in the lobby. Overall it’s ok for a weekend, the price is not bad, but better than most of the hotels of the area

Best/most comfortable value in the Downtown/Little Italy area. I stayed at this hotel in the past when it was ‘Four Points Sheraton’. I recently stayed a few different times since Best Western took it over as ‘The Dextro’, and I feel like it is a major upgrade. First and foremost, the service is some of the best I’ve experienced at a hotel in recent memory. Ryan always went above and beyond. One time I had a mixup with the dates of my booking, and he immediately helped to resolve it. He was always super friendly, courteous, and professional (as were all the staff I encountered). The previous staff under Sheraton were nowhere close to this level. Ryan also went out of his way to help us get the best room available, and even followed to make sure we were comfortable and ask if we needed anything else (thank you Ryan!) The rooms were always spotless clean, the beds/pillows were always very comfortable. Big screen tv with the most channels I’ve ever seen at a hotel. Rooms/bathrooms are in a modern style and just feel overall welcoming. The location of the hotel is also close to all the great restaurants/bars of Little Italy (including the trolley stop), as well as close to downtown/Civic Center trolley stop. This will always be my first choice when I’m looking for a place to stay in the Downtown/Little Italy area. (Also I see some negative reviews due strictly to the price of parking, which is absolutely ridiculous. All hotels in downtown SD, and all major downtown US cities for that matter, charge ridiculous fees for parking. Don’t blame the hotel for that. Either don’t drive, OR find cheaper parking (use your brain/Google. I know multiple spots in the area where street parking is free)