Uptown Oasis San Jose Airport

Horrible Hotel (Don't stay here) I was unable to complete the check-in process due to my concerns regarding the overall condition and safety of the hotel. This place resembled more of a run-down Motel 6. The establishment appeared to be in a state of disrepair, and the cleanliness standards were subpar, leaving me with a deeply unsettling impression. Initially, I joined the check-in line, but I decided to step outside and explore the property. Upon returning, I continued to wait but ultimately concluded that I could not, in good conscience, stay at this location, given the perceived level of discomfort and concern for my safety. The place is in poor condition and feels unsafe. I have a history of positive experiences with Wyndham hotels and, as such, felt confident in making this reservation. However, the conditions I encountered at this particular establishment were far from what I expected and were, quite frankly, unacceptable. In light of this, I promptly contacted the hotel and the third-party booking site in the hope of obtaining a refund for my reservation. They informed me that they would need to reach out to the hotel directly to inquire about the possibility of a refund. They made several attempts to contact the hotel, investing a total of 45 minutes, before receiving a response. The individual on the other end conveyed that the hotel's manager would not be available until 9 a.m. tomorrow, and only the manager possesses the authority to approve a refund. Days later I was informed that no refund would be given even though this place does not meet standards and was beyond unacceptable.

Very stressful This hotel located in bad neighborhood. I almost got break in after two hours check in ( at 3:00pm) in broad daylight. The font desk told me they have camera and security walking at night. But after incidents I also found out that their camera not function for along time(they lie). If you wamt to have nice vacation and stess free, don't check in this hotel.

Star at the front desk is a … STAR ! I came in for a conference … went smoothly. The reason I writing this review is because of Star @ Front Desk. She was delightful and extremely helpful with transport at and logistics. Made me feel like she cared about my satisfaction and made the trip easier. Thank you

Rude staff/ falsely accusing me of smoking in my room costing me $310 I stayed at the hotel on March 8th. I was harraassed by the staff multiple times by at least 5 calls for me to extend my stay from 8:30 to 10 am. The housekeeping manager banged on my door loud and was rude along with another staff knocking on my door at before 10 am. Of course, I was upset and was rude back because of the number of interpretation to my morning. As I was leaving, I dropped my unsmoke never lit cigarette not realizing it. Now, I'm being falsely accused of smoking in the room, which did not happen by the housekeeper manager who came to my room. She is singling me out and is not telling the truth because I didn't allow her to talk to me the way she did. I feel at this point this is discrimination. I did not smoke in the room and was allowed per front desk to stay till 12 pm. due to the interruption. There is no proof of what is being said besides an unsmoke cigarette, which you can see in the pictures was never lit. $310 for smoking fee in which, as seen on the reviews, people complaining about the rooms smelling like smoke. I will not pay for something I did not do especially when its a vendetta for the staff. I stayed 1 night and was harraassed on multiple occasions by multiple calls and 2 different employees coming to my door before my check out. And now I need to pay a total of $410. If I did smoke, I'd just leave it alone, but this is an upset staff making false accusations and will not pay for that. If anything, my whole night should have been free by the way I was treated. I will not let this go it is unfair not only was I being treated badly by the staff, but then they lied, and it's costing $310. I have stayed in lots of hotels as i enjoy traveling and have never had an issue before.

Wyndham San Jose Would not recommend. Staff and transportation were great but hotel is very run down. Lobby bathrooms out of service, website said there was a restaurant and bar but it has been closed for a long time.