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Puerto Rico

Caribe Hilton

San Juan, null Puerto Rico

Caribe Hilton
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Property Location
Located in San Juan (San Juan Antiguo), Caribe Hilton is within a 5-minute walk of Luis Muñoz Rivera Park and Fort San Jeronimo. This beach resort is 0.8 mi (1.3 km) from Escambron Beach and 1.5 mi (2.4 km) from Condado Beach.

Rooms
Make yourself at home in one of the 652 guestrooms featuring refrigerators and LCD televisions. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining
Enjoy international cuisine at Caribar, one of the resort's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San Juan? This resort has 65003 square feet (6039 square meters) of space consisting of conference space and 24 meeting rooms. Self parking (subject to charges) is available onsite.

Need to know info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Tara H
|1 review
Rundown and needs a complete renovation for the price. Photoshop? The best part of this hotel is walking into the open-air lobby with views out to the pool and beach area. The staff member who checked us in was friendly and the complimentary water bottles were nice. BUT, the exorbitant cost of a room and the state of the hotel and grounds were very disappointing. Not expected for a Hilton property. This hotel clearly showed evidence of being dilapidated and old and needs a complete renovation for the price. The shower pressure was low and just trickled. The area could be beautiful but the abandoned building next door and the surrounding area made it feel rundown. There were not enough beach/ pool chairs and the beach was small and matched the shoddiness of the property. The gym, by comparison, was much newer and had a decent amount of equipment. I wouldn't spend the money again to stay here and would look into other properties nearby or in Old San Juan. The cost of a 3000sf 3 BR villa with every amenity needed and on the beach was less than half the price of The Caribe Hilton. Unless you have the money to waste on a below-average hotel, stay elsewhere or in an Airbnb, especially for families.
zelgo
|1 review
Run down; Poor service Yikes--old, dated room. Needs a complete refresh. When I got to the room, the locker door wasn't functioning properly and the air conditioner could not be shut off or the temperature changed. It literally took 7 calls to guest services before they were fixed.
farahsadventures
|1 review
Extremely Disappointed I booked this trip excited to go with friends of ours who were meeting us there. We were also excited to be celebrating a pregnancy, which we unfortunately lost the day before our trip was scheduled. I had to cancel our trip for obvious medical reasons, as I was dealing with a miscarriage and not able to travel. When trying to contact the hotel’s management team to explain my situation and try to reschedule or get some kind of refund or voucher to rebook, no one would even speak to me. I was given the run around and not regarded. When your family is hit with tragedy, one would hope a big business would have the human decency to just have a conversation, instead of turning their heads and refusing to listen, even if there was nothing they could do. Take the money and don’t care about the customer, I can imagine that would be their policy. Once my doctor gives me the green light, we will be traveling to Puerto Rico, but will be looking elsewhere, as the response, or lack there of, was really disgusting, during such a devastating event in my life. Do better, as I’m sure if tragedy struck your family, you would want others to have compassion for you as well.
alan k
|1 review
This Hilton was NOT up to the chain's usual standards We stayed from July 3-7 for a wedding. This hotel charges premium prices for sub-par service/accommodations. My impression overall: the hotel is dated, in need of some very substantial repairs and not worth the $$ spent. I would return to Puerto Rico to visit but I wouldn't stay here again. First off, our entire stay there was only 1 elevator working and we were on the 7th floor. At all hours of the day there was at least a 5-10 minute wait for the elevator. On more than one occasion I ended-up walking up and down the stairs because i didn't want to wait! Second: the room was very dated, furniture looked old/shoddy, the bathroom door (a sliding door) did not close properly and was always open!! Good thing it was only my wife in the room. For dining, I would advise leaving the resort and finding local options as the hotel food is average and very overpriced. Also, the Mojitos' restaurant was closed, further limiting options. They had a breakfast buffet for about $75 per person!! Even for Hilton, that's steep. Some bright spots: a good gym/fitness room. Outdoor pools, beach access and maid service was good and helpful. But, when you're paying nearly $400 per night, at a Hilton property, you expect better. Much better. I wouldn't recommend Hilton Caribe. There are many better and much cheaper options to be had on the island.
Susan N
|1 review
No complaints—-only praise Don’t hesitate-this hotel is great!! I went to PR last week and spent many hours pouring over reviews trying to find the perfect hotel for my trip. I ended up booking the Caribe Hilton and it was wonderful—highly recommend. Kind staff. Shout out to Ray the bellman. He gave great service and advice. Stayed in Wave Tower room on high floor with clean view balcony. View was great and I could hear waves from my balcony. Some complaints in other reviews about rooms but mine was great so book in Wave tower which has obviously been renovated. Had fabulous room service breakfast one day. Was able to get Kate checkout so could enjoy lots of time on beatiful beach before our 5 pm flight home. Morton’s on property made big fuss for my birthday which was lovely. Beatiful swam in garden and concierge gave us food to feed it and koi fish. Amazing hammocks in shade. Starbucks in lobby for my teenager. No complaints from me at all —- just praise for this classic hotel.

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