Sycamore Mineral Springs Resort

True spa in splendid surroundings I had visited 13 years ago, and wished to try another visit. We spent 2 nights. The rooms have been renovated and look wonderful. The jacuzzi on the porch of the room works just great and was easy to manage. Very service minded staff who reach out to heklp and serve. Beautiful gardens and surroundings. The walk to the view on the hill is definitely demanding, but great views. We also walked to the beach which is a very pleasant 2.5 mile stroll. We tried pizza in the secret garden. Had dinner once in the restaurant which was good. All in all - a true spa

Worst 24hr Customer Service We came to stay overnight for the hot springs when prices were higher due to Memorial Day weekend. Our hot spring water tap stopped working around 10pm, so we called room service. They sent someone who couldn’t fix it and said we had to wait until whenever maintenance came in the morning/afternoon. Our checkout was at 11am. No offers to change our room etc. So… we paid a lot for a regular room. What is the point of having 24hr customer service if they can’t troubleshoot problems? This isn’t the first time things broke down. Twice before there was no central heating or cooling when we came; front desk answered the call, but nothing was fixed. As a regular to this place, I must say their service is frustratingly useless. We always came for the hot springs; this may be the last straw.

Disappointing King Hot Tub Room Nice property, but disappointed with Rise & Shine King package. Aged hot tub without sulfur neutralizing oils that were extra charge, small bathroom with rusted shower curtain and old shower fixture. Very steep incline to room with limited parking. Profit-focused organization with good marketing and onsite customer interaction service.

Customer service is non-existent My friend and I went to the hot tubs, he left early, but told me I can stay and had no idea anyone would care. No one was aware the maintenance guy was going to come up 10 minutes before the time I paid for was up and kicked me out of the tub. When I got dressed, I said “see here’s the ticket that says 10:50.” And he said “oh well why couldn’t you show me that before?” In a condescending tone. I was in a tub that’s why! Absolute jerk. Then, I told the check in desk and both “customer service” workers blamed my friend for not telling them I didn’t come back with him. You need someone to state the obvious? They blamed me for their mistake. We paid $46 for TWO people for an hour, not just for one person. Just because it was on his card, doesn’t mean you can mistreat someone who paid to be there for an hour and blame them for YOUR mistake! Condescending customer service - the maintenance guy was a complete bully and I felt very intruded on and disrespected. Ashame I used to come here alone now I wouldn’t try it after being intruded on and bullied out (when I am always respectful and quiet guest)

mosquito-laden If you are susceptible to mosquitoes, this is not the place for you. There were multiple mosquitoes in the room, which made for a NOT relaxing stay. Given the price of the resort, one would think they would have better mosquito control measures. Otherwise, soaking in the mineral water is nice.