Britannia Grand Hotel Scarborough

Both Grand and not so Grand at the same time! Now, please read my full review, because. although we only gave 3*s, more 2.5*s, we would return and stay here. We traveled as three couples, all with different experiences and overall we enjoyed our stay, its clean, the public rooms are plentiful, comfortable and welcoming. So, to make a difference, we booked normal rooms, D, B&B, via a travel company, who also arrange entertainment, travel etc. The room 134, was basic, but clean, it only had two sockets for the whole room, they were beside the TV. This caused no bid issue, except cables running along the floor from my breathing machine, you also had to plug in and take out depending on what you were using. Toilet shower, again was clean, but only half a toilet roll. This is when our issues started, I went down asked for an extra pillow and a toilet roll. Was advised housekeeping not on till Saturday AM, so a note was taken. Returned late afternoon the next day to my room, no pillow nor toilet roll. Went to reception, waited 20 mins, got to the front, to be told reception should have given me a toilet roll and she would chase housekeeping. Will mention the food later, so I said to the reception staff, in a nice and polite way, "between, other small things, staff interaction, toilet roll, the pillow and the poor food, I would struggle to return to this hotel", she replied, "sorry to here that, next please". (left on the Monday, after 4 days, still waiting on my pillow) The food, I would love to say you get what you pay for, but wait a minute, who has been to other well priced food places, the food quality is still good. Friday night and Saturday night, food was very poor quality, plus all three breakfasts, were poor, black pudding like a brick, rubbery eggs, sausages I do not even know how to describe them. Staff, struggled to find a friendly staff member. It was as if their default was not to be customer focused, not friendly. The odd bar staff were ok, but nothing to write home about. It was a shame, because the hotel is Grand, the public areas are well set out and welcoming, its everything else that lets it down, lots of small and easy to change things, which would make it a great place to stay. Big let down, there is only one public toilet in the full hotel, down along a along corridor beside reception. If you like us, were up stairs, in the function hall at night and needed to pee, it was for some a 20 min round trip. Even from the main bar, its over a 10 min round trip, not including toilet time. My wife has walking issues, the lift down to the restaurant was a struggle, we attempted to get it from the ground floor and from the restaurant and on each occasion it never came? So, why would we go back, the public rooms are great, the rooms are clean and its well priced. If we did go back, we would book the better rooms, higher price, but we would do that, plus book the main restaurant on the ground floor, with table service. It is a shame, please Grand, try and turn things around, you do have lots of good points.