Ramada Plaza by Wyndham Cincinnati Sharonville

Great Stay! We had a great time! Absolutely loved the gym one of the best we’ve seen at any hotel. The overall hotel was very clean and in a good location of town. Our room was a little bit dirty with some stains on the bed but other than that, it was very nice with a large spacious room. The staff was very friendly and helpful.

Avoid! Avoid! Avoid! Immediately upon checking in I was overcharged by $300 for my already booked stay. Staff tried to explain the days rates and said I was being only charged for $75 cleaning fee, but swiping my debit card I wasn't given an option to type in my pin and was immediately charged $851. The staff were very combative with myself and another guest who was checking out and they were also overcharged for their stay. They explained they had a system error and thats why we were overcharged. I was already upset because I was to be in town for a full week and this overcharged stay took most of the money I was going to use for that. I checked in and went to my room. The room was dirty with smudges and dirty fingerprints on the windows, tv, and bathroom light switch was caked in dirt. The bathroom shower had mold in the tile and the baseboards has hair and dirt build up from obviously not cleaning. The duvet had multiple areas of dried blood and hair on the mattress. For a Delta Marriott I expected way higher standards and was not given that with my stay. After discovering the blood I decided to check out the same day, staff couldn'tv give me a receipt and told me they would call me first thing the next morning to confirm I would be getting my full refund but could not tell me when I would get my overcharged stay back. They never called and when I called them the staff were extremely rude and told me in they already explained the day prior I would get my money back and I would just have to wait. I ended up having to contact my bank and report this for fraud considering it had been multiple days of the charge pending on my account with the money gone. I would highly recommend anyone avoid this hotel, lest you want to get scammed and harassed by staff.

Great stay followed by fraudulent credit card charge I stayed at this hotel for several days last November and loved my stay. On the morning of my checkout I paid my balance for snacks at the snack bar and meals at the attached restaurant. That charge showed up on my credit card statement, normal. Suddenly a new charge to my credit card appears in late January. I called twice over a month span to resolve and the manager claims there is NOTHING they can do? CC FRAUD. Watch out your info isn't safe here. First review I've ever bothered to write about a business, I feel so strongly about this and deeply hurt. $450 dollar charge.

Great hotel stay and event space! We loved our stay here! I was so skeptical based on some reviews, but, I was so very pleasantly surprised! We checked in around 9:00 p.m. and was greatly very kindly, professionally by Izzat, who represented the hotel very well. We are Platinum and was treated very well, indeed! Thanks so, so much for the amazing room upgrade! Wow! So clean, so modern, so spacious, and no carpet...yay! The water pressure was great, and we appreciated the comp bottled waters provided in the room. The view at night (lighrs) was nice from our corner suite. The linens were good and I noticed that the washcloths were actually new! The towels were large and absorbent. Housekeeping staff was very helpful and kind although we chose not to get our room serviced except to replace towels. I met the manager, who I believe her name is Ernestine and she was very approachable, professional and helpful. I can see why the entire team is great! The lobby area is nice and the overall hotel is very appealing. I attended a wedding here this summer and everything was great from the amenity spaces to the food to the staff... I was impressed! I'd say this is a hidden gem of a hotel and event space! The negative reviews do not reflect my experience at all! Not sure if some people may have gotten rooms that are not renovated but i have yet to find anything to complain about! Everything in the reviews that is good absolutely reflects my experience as well! Parking is plenty and feels safe. The elevators and hallways are clean, appealing and feels safe, as well. It was nice to see police officers walk through at night. We highly recommend here and it is our go to hotel when in Cincinnati!

highly recommend great hotel and even better staff every department but especialy frontdesk greatv roomsenjoyable breakfast syayed a long time and highly recomend hada health isue and al staff were very hepful also why typing above so bad why 200 characters?