Hilton Garden Inn Shelton

Extremely bad location Very disappointed and will not stay here ever again. We stayed 3 days at this location. After the first night I sliced my right calf on the bedframe which had a very large piece of angle iron (part of the bed frame itself). I alerted the front desk and the young woman said that she would write it up and that it would be taken care of. When I returned that evening, it had not bee taken care of and didnt get corrected for the time that we were there. If you stay in room 201, and get injured on the bedframe, please contact an attorney because the location is now culpable and I will gladly be your expert witness! Secondly we were very disappointed that the breakfast was almost $22 per adult when the majority of other Hilton properties serve a breakfast complimentary. The price of the rooms for our stay were more expensive than the Hampton Inn just down the road a bit. Lastly I do not like to wear my shoes in the room as I believe that I should be able to relax without shoes when in the room. The carpet was so old and dirty (very dirty) it was actually frightening to not wear shoes so I was never really able to simply relax without putting a pair of shoes on. This facility does not seem to live up to the standard that I have come to know with Hilton branded properties!!

Overpriced and disappointing On a Saturday we were fourth in a long line of at least seven parties trying to get into their rooms. There was one woman checking in guests as well as answering the phone. Everyone was impatient and frustrated, especially since many had parties or weddings to attend in just a couple of hours and needed to get dressed. I called the desk from line and asked if there was anyone else available to help, and was told there was not. Shortly, thereafter, a tall guy who looked like a manager appeared from the office behind the front desk and asked a few people in line if they had their reservation ready. A few showed him their information on their phones and he merely nodded and said “OK will get to you very soon “ and then disappeared again. A couple of hours later we were getting ready for a party and heard kids’ voices and yelling from the hall, loud enough to prompt us to stick our heads out to make sure there was nothing awry. When we were leaving we saw the source: in the lower lobby, near the meeting rooms, there were at least ten kids, ages 8-12, playing a rousing game of field hockey with their parents and siblings chatting on the sidelines and on the open stairway. As we passed the lobby desk 50 feet away, the three employees there seemed oblivious to the noise and inappropriate activity happening at their hotel. We mentioned it and they seemed surprised. The noise was disturbing to guests and it was certainly a liability issue for the hotel. The lower lobby is a pass-through for the covered parking as well as the pool and gym. Some other issues: the hot tub we visited the next morning had crumbling and cracked surfaces. The hair dryer wasn’t working properly and blew cool air. It was impossible to turn on the shower without getting soaked in the process. The bathroom looked updated, but the vent cover was badly rusted and looked dirty. There were pump bottles of shampoo, conditioner and body wash but no other amenities in the bathroom like lotion or shower cap. Breakfast was NOT included. There were scrambled eggs, potatoes and sausages for hot offerings as well as cereal, etc. Adult price was $21.95, which seemed very steep. The most distressing thing, however, was that we returned to our room after a 20 min trip to the hot- tub downstairs to find the door to our room WIDE OPEN. It was especially puzzling because, as we were trying to figure out how it happened, we couldn’t get the door to stay open in the same position as we found it. It would automatically swing shut. It seemed like someone intentionally opened it and left it wide open. I know I closed it too, because I tested the keycard with the door firmly shut before I left. There were no housekeeping carts in sight. Thankfully, none of our belongings had been touched. It was really odd. We paid a discounted rate of $269 for this very basic room with terrible service. There are other hotels in the area - try one of those. I wish we had.

Bed Bug Infestation 3/15/2024 The room (304) was infested with bed bugs. Hotel management was notified and offered to move us to another room, but never even bothered to come to the room to inspect. My family had actually entered the room as the cleaning service was completing it, so I find it incredible that the hotel was unaware of this problem. The following day, when I called the hotel to insure we would receive a refund, I was told by the manager on duty that "bed bugs are a fact of life in every hotel and there's they can do about it except treat when they are identified." Seriously.

Worst food Food is worse, never ever go. Not a fresh food. Taste is not at all good. Never ever go to this place. Too oily food, they don’t know how to prepare sea food. We were very disappointed. We decided never to go to this place again. Hygiene isse is also there

I was not happy and felt taken advantage of Manager Martha RUDE was billed over and over for my emotional support animal and billed over and over for deposits where it left my account in the negative she wouldn't even come from behind the counter to speak to me Said there was no changing