Clarion Hotel Somerset - New Brunswick

Do not stay here! Wish I had read the other reviews. Upon first walking in to the lobby of the hotel, the hosts were very disgruntled to have to check in guests and issue key cards. The elevators worked sometimes. Getting up to the 5th floor was a long process only to have to come back down to have the cards rekeyed at least once a day. Laundry facilities were out of order. Starbucks coffee in the lobby was out of order. Hallway to the rooms were stifling hot. The exterior of the building did not look maintained. Trash was piled up outside and in the hallway.

Absolutely! Here's a 5-star hotel rating under 200 characters:The Ritz-Carlton exceeded expectations on every level. Impeccable Absolutely! Here's a 5-star hotel rating under 200 characters: The clarion exceeded expectations on every level. Impeccable service, luxurious rooms, and world-class amenities made our stay unforgettable. Highly recommend! (198 characters)

Don't Stay here DO NOT stay here if you have a disability and a service dog. Management was rude and condescending. He DEMANDED some kind of paperwork. I was left in tears. That violates the ADA. I now carry printed ADA rules and cards. We will never stay here again.

One of the worst I asked for the early check in as I was driving for the whole night talk to the guy in the night and he said yes that’s completely fine and when I went over there around 12pm for check in there’s one Indian lady she was so rude said u can’t check in early if u want to check in early u need to pay $40 cash and I denied I said show me your policy that’s there would be a Early check in fee she said ooo it’s not in the policy this people runs a legal scam I don’t know why government don’t work on this kind of scam they might be doing this with everyone for sure people who comes over there like 1 hour ago they want to check on asap as they must be with family and this people must be taking money like this for sure this is scam !! And the lady at the front dest she got the attitude problem for sure

Horrible Hotel and worst, disrespectful staff Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.