Best Western Plus Como Park Hotel

Wonderful best western Beautiful historic hotel rebuilt in historic factory. Clean brand new facilities, large rooms, great beds and pillows. Delicious breakfast and fun bar. Super efficient and friendly yet professional staff. Excellent Best Western to stay at!

Cute building, interesting neighborhood The beds were amazing, the old building was fantastic - all the brick, the exposed beams, the wood, the nearby buildings as well. Felt very safe in the hotel and immediately surrounding area. Fascinating history - and really liked the original doors to let let the train engines in for repair.

Never, ever again... We arrived at the hotel at 4:00 pm (check-in was 3:00 pm) and the front desk was deserted. I attempted to find someone, checked the office and then I called the hotel. My phone records show I attempted at 4:07, 4:10 and 4:17, no answer. I saw a young man approaching and while he appearance left a lot to be desired for a hotel employee, he was in fact the front desk clerk. I expressed that I had been waiting. He couldn't have cared less, in fact he informed me that our room was not in fact ready and wouldn't be for an additional hour. We waited by the pool and when I returned at 5:00pm was informed that we would be denied service because his manager determined by looking at surveillance footage that my husband had been threatening to him. When I asked to speak to the manager I was told they were not available. When I asked to see the footage was told that was not possible as well. My husband had told the clerk that since we would not have our room for up to 2 hours later than stated we 'might' stay 2 hours later on Monday, our check out date. That was hardly threatening! In fact it was down right ridiculous. As we left the hotel I photographed the young man in order to get the name on his badge and then I was threatened by him. He said that he would call the police because it was illegal for me to take his photo. He was quite rude and in fact when friends checked into hotel a mere few minutes later were told that there were no vacancies. I suspect the hotel was overbooked and this was his way of dealing with that particular problem. The manager then attempted to bill my credit card for 1 nights stay. I was ready to report it to Chase as credit card fraud.

Cool Historical site but it means the structure is old This building was converted from old train maintenance facility. There are strong chlorine smell inside the building as well as in rooms. WiFi is not stable as well.

Overcharged then ignored for weeks without a refund Horrible irresponsible management and lazy staff. No one knows what's going on there. We booked 5 rooms and were overcharged by $800 and cannot get a refund. Customer care (which is off-site) is of no help at all. Do yourself a favor and book elsewhere.