Days Inn by Wyndham Tonawanda/Buffalo

In Serious Need of Maintenance! I have historically been loyal to the brands of Wyndham so I booked this 3-night stay through their website. It was in very rough shape, with a lot of maintenance needed in the bathroom area. Also, the box of Kleenex was empty and when I went to the front desk to get a box, the clerk had no idea what I was talking about. It was in an area I felt safe, but that was the only thing it had going for itself.

Worst place, worst service and worst staff I would not recommend the Days Inn by Wyndham Tonawanda/Buffalo to anyone. I had a family re-union after 27 years, and I chose Days Inn hoping it would be a great place to meet and have great time but that turn into a night mare as the room's AC (Air Conditioner) didn't work the whole night, the Washroom Stinks, no proper cleaning service. My family including kids were up ALL NIGHT as the room was hot due to No A/C. We called the front desk but no body answered in the night and in the morning, we made a formal complaint about the faulty A/c and Washroom smell, so the front desk person said that manager will call you but nobody bothered calling so I had to call them back and they denied everything. Spoken with the Manager/person in charge the next day (Tom) and he was rude and blamed us. This is absolutely worse place, with worse customer service and worse manager that we have ever seen. To all the people, just stay away from the Days Inn by Wyndham Tonawanda/Buffalo and spend your money on some other good hotel.

The hotels in Buffalo Niagara falls all are very poor Well they want me to say a hundred words so this hotel sucked less than all the rest of the hotels that I saw is that 100 words if it is good if it's not I can go on

Nice stay Very nice day comfortable bed clean room nice breakfast people were very very nice that worked there and I would go again because I really enjoyed myself there very good shopping area very good restaurants near the hotel. The staff was really friendly really nice. The check-in was fast and very quiet area, and the housekeepers are very nice and friendly.

Won't be back. We arrived at this property the evening of March 19, with a reservation in hand. Although it was the third day of spring, the outdoor temp was a chilly 19F. The temperature in the room was frigid: 60F, if that. The heat in the room was off, and clearly had been for a long time. The thermostat on the wall was cranked up to 80 (no doubt by the last guest), but the baseboard heaters were stone cold. As were the sheets, the pillows, the mattress, and everything else in the room. The bathroom floor was like ice. Eventually we learned that the baseboard heating system (hot water) was no longer functioning due to leaks in the pipes. Heat came from a wall-mounted unit that looked like an air conditioner. Once turned on, it noisily produced a weak flow of tepid air. It took hours (well after midnight) before the room was up to barely-tolerable temperature. There was but a single flimsy blanket on the bed. We went to bed wearing our pajamas, plus a sweater and a dress shirt on top. We shivered through the night. Across most of America, rooms in hotels and motels are supposed to be equipped with smoke detectors. Not at this Days Inn. Where there should have been a detector, there were a couple of wires dangling from the ceiling. What a safety hazard. When we departed in the morning, I politely suggested to the manager that they should turn on the heat in rooms for guests who are expected (IE, those with reservations). He shrugged his shoulders and said they routinely turn the heat off once winter is over. Nary an apology. Without question, it was one of our worst hotel/motel experiences. Never again will we stay at a Days Inn (or other Wyndham property).