If you want to use the pool, read this My family arrived on a Sunday night and on the way to the hotel I called to confirm the time that the pool closed. Part of our family vacation was using the hotel pool (my hotel search was based on a pool as an amenity) we were promptly told 11pm that evening. My 5 year old twins quickly changed when we got in and we all headed to the pool, they were so excited. We got to the door and our key card wouldn’t work. A swimmer got out and notified us that we needed to make an appt due to Covid. We went to the front desk and were disappointed to hear the pool was completely full that night (only 1 room could book for 1hr increments) it would have been SUPER helpful if the hotel staff thought to tell us of their rules when we asked about the pool on the phone. It would have saved much disappointment. Instead we booked on our last day as that was the only reservation time left that worked for us. We booked for 9am. The girls were counting down. The night before I went to the desk to double check our reservation and to my surprise, they had no record of it. Needless to say there was nothing they offered to do. We were not able to use the pool our entire stay. It was very disappointing. I understand the rules with Covid but they could have had much better communication about it and because of their error with not putting the reservation in right, we all missed out. Rooms were clean but I was not impressed with that situation and the customer service.

Comfortable, a la carte breakfast with overwhelmed staff The hotel seems that it has gone over a recent renovation. The lobby looks very comfortable. The rooms is spacious, clean and comfortable. Breakfast is a la carte. I stopped by the cafe in the morning, there was a long line, 1 staff member and he seemed overwhelmed. I did not have time to wait, so I left and had breakfast elsewhere. I am used to other chains with complimentary self serve breakfast, so this is a new for me, not sure I like it.

Courtyard Marriott Vaughn Perfect Service! The staff are very welcoming. Rooms are nice and clean. Perfect hotel for kids. Right across from Arcade. Short Uber to mall and many other attractions. We have tried many other hotels in the area but this is always our first choice. Food is great in the bistro.

HOCKEY TOURNIE WEEKEND Stayed with our son's team 2 nights. Received 2 comp bottles of water upon check in and a room on the 5th floor by the elevator. Initially we were hesitant about elevator noise but in the end, there wasn't any noise and it was a very nice spacious room. Ala carte breakfast was perfect for our son pre-game. The lounge area in the lobby is very stylish, comfy and welcoming. The kids loved the pool, and Dave and Busters across the parking lot. We'd stay again in a heart beat.

Great hotel but be aware of your package Visited this hotel Friday October 25th, with my husband. I had booked a rate which included breakfast. It was member rate, listed under "deals and packages" on their website. It included breakfast for 2 people and 2 children- they didn't have a rate for just 2 adults. At any rate, we checked in and were given two bottles of water which was lovely. The room was clean, the hotel was clean, we were very happy. The bed is super comfy. The next morning, we went down to see about breakfast. The clerk on the desk said breakfast was a la carte. I told him I had prepaid for breakfast and he said I hadn't. I kept the reservation and showed it to him, at which point he started talking to my husband and apologized. He said he would put the two breakfasts on. We went to the restaurant and again encountered a problem- the manager of that place told me I had only had one free breakfast. I told him it wasn't a "free" breakfast, I had prepaid for it- and in fact it was two breakfasts. He said to my husband that it was okay, he would give me two free breakfasts. As if he was doing me a favour. We ended up getting the breakfast included.. But only because I had kept a copy of my reservation. Everything else was awesome, clean, and staff was friendly!!