Sugar Beach Resort Hotel

Traverse City Trip Accomodations were nice and I loved our room with a balcony overlooking the beach. It was also nice to select a breakfast choice and have it delivered to the room. The Starbucks brand coffee in the room was GREAT! So many other hotels skimp on the brand of coffee provided for the room coffee makers.

The view isn't worth the cost, hotel quality, and disgusting breakfast The prepackaged breakfast was worse than hospital food! The housekeeping NEVER came in a 4 night 5 day stay. Had to beg the front desk multiple times for clean towels! They do NOT recycle on property and they deliver breakfast in cardboard boxes; extremely wasteful especially for it being 2024! They claim they're a smoke free, pet free facility, yet multiple people smoking cigarettes right next to other people on the resorts private beach and sitting with barking dogs. Clearly, they do NOT enforce their own rules. Loved being pregnant and having my 3 and 5 year old around a bunch of second hand smoke....NOT! The hair blow dryer is the worst I've used in my 33 years of life. It almost caught fire during use. The water pressure is non existant and the shower curtains are dated and gross. The mini fridge barely stays cool, so you have to live on dry snacks or get all of your meals out. You'll spend 1k just for the view of the lake and access to the beach. My family spends the same amount for the white sand of the gulf of Mexico each spring with better amenities, views, and a full kitchen. Extremely disappointed with our stay! Will NOT be back!

Quick overnight for airport pick-up Very pleasant stay. Nice breakfast delivered to the room. I was in town to make a late night pick-up of my wife arriving from Chicago. Location was very convenient. Beautiful view of the bay. We have stayed before and always enjoy our stay. Desk sent a text after check-in to see if everything was ok. I appreciated that.

Quiet respite overlooking the bay Visited family for Thanksgiving holiday, booked directly with hotel this time and received 20% off rate. The staff were courteous and communicated well. I received a text asking me how my room was , right away! I had a room overlooking the bay. Slept very well.

Non smoking property The hotel was nice, the pillows were great, and the room was good-sized. The pool and hottub area were nice. I did have to ask for pool towels. They kept them at the front desk, which is inconvenient when you are wet. When my husband was outside, he got told very rudely by an employee that the whole property was non-smoking and he had to go out to the road to smoke. When making reservations you should be advised it is a non-smoking property or have it posted on your website or where someone can see it when booking through a third party.