Extended Stay America Suites New York City LaGuardia Airport

Relax. You're in Good Hands! I've been here for a while. The staff here are ESA- in Whitestone, NY is always available, always courteous, patient listeners and make every effort to accommodate. Rooms are cleaned to perfection! Manager Amareca, Adrian, Miralba, Carlos, Danny, Ming, Ann Marie and a few others whose names I can't recall, are the best! You will feel like you're at home! E. Hammond

Did pretty good from service to all the way around pretty much I had to stay there to visit family who fell ill, and they were most welcoming, especially with my dog. Since I could not leave my dog at home and he goes with me everywhere I go this was a very comfortable place and made it very easy for us. And it was very clean and laid out well although you must expect the paper parking, it was pretty well secured. But still never leave anything in your vehicles

Do NOT stay here if you expect a decent hotel room. When I arrived I was greeted by a cordial attendant named Andres. I requested a non smoking dbl full. I paid the full amount of my stay which was over $2500. When I entered my room, the first thing that hits you is the overwhelming odor of cigarettes. (By the end of my stay, anything I wore had the stench of cigarettes) During my first night I saw one roach. I went downstairs to let Andres know and said it was just one so I was just letting him know. He didn’t offer to have the room cleaned or sprayed and dismissed it. Any manager reading this can watch the recording. I also requested another room and nothing. I asked 3 times. Dishes have to be requested and they didn’t provide forks but no big deal. What WAS a big deal were the seemingly vast number of migrants and homeless people strolling the hallways, the kids jumping up and down from a room above, next room lady talking about shanking a bi$ch. I mean, “entertaining” but certainly not where you’d want to hear. Since I stayed for 2 weeks, the cleaning crew was supposed to come twice to clean up. No one showed up to clean. YOU have to bring the linens down for a new set, YOU have to go downstairs to ask for dishes and pots. The pots were scratched, the stove tops were rusted. I mean, I could go on and on. I was completely disappointed in this hotel. If it is a franchise, Corp has to revamp. Gut it out. For the amount of money paid, I expected at least no roaches and a non smoking room as requested. Wound up being like 10 roaches that I killed. I had to buy my own cleaning supplies to keep them at bay. Yes, I washed all dishes countertop, floor, bathroom, every night in the hopes they would no longer appear. I even left the cleaning supplies for the next person who would occupy the room to help them out. Btw - the floor by one bed also had some sticky ring of something dark, don’t know what THAT was but had to clean it as well. Paying over $2500 for this hotel was plain ridiculous.

Phenenmomenal Customer Service Majorie and Andrew were the highlight to the trip. The customer service was amazing! The water pressure of the shower was above average and I felt safe. The location was clean and nice. I would come back again.

Excellent helpfull people All amenities where here. People at the front desk and in the hallways where so helpfully. Also when you speak another language they wil do extra effort. They do there utmost to make your stay effortless. Free shuttle to la Guardia. Fast overal service. Multilanguage