Polynesian Hotel & Suites Wisconsin Dells/Lake Delton

Huge Disappointment. While staying at the "waterpark capital of the world" this hotel brags about the indoor pool, lazy river, slides but they don't tell you until you get there that it is only open Thursday through Sunday 3:30-9:00. It says only one outdoor pool is open, however it is only open those same days. Talk about disappointed kids. What is the point of staying in a subpar hotel with no amenities. If you want,they allow you to drive 2 miles across town to use a cheaper hotel's pool. Super inconvenient. Very disappointed Do not recommend staying here.

let people know before arrival I WAS going to book this hotel for next week. I have stayed at the Polynesian before My friends are there right now. They have no problems with the staff, room, or waterpark. However if the waterpark is closed 3 days a week (Monday-Wednesday) and you can't use the balconies in any of the rooms, then this is something they need to put on their website so people know BEFORE they get to the resort and need to sign a paper saying they are aware of this. I'm really glad I found out about the waterpark now, as I was going to book next week Tuesday-Thursday. I completely maintenance and remodels ect but you need to let people know about it. I would've been very upset if I would have found out when I got there!

Don't waste your time or money I'm sure there's better places to stay Don't waste your money or time at this hotel. To begin they double charged my card and I'm still trying to get that straight. 2nd got to our room and no air conditioning screwed around with that for an hour. 3rd it's filthy and needs desperate updates. The pictures they show on line are very misleading. I won't be back and will have my lawyer handle the over charge on my card.

Not what the advertise I was giving this a shot after reading recent reviews, and although the hotel was clean and the beds were nice the experience was terrible and frustrating. When we arrived we were told the lazy river area was down, which basically left the splash pad and hot tub for use. The manager said she would wave the resort fee. What resort fee? wasn't listed on reservation site or my confirmation. So basically if was a hot tub full of children. then she said she needed to place a hold on my card for a 50$ deposit. Again never mentioned in reservation or on confirmation. Sunday morning went to use the water area which was not opened, called the front desk and was told they are only opened Friday and Saturdays, the General manager stated this was in the confirmation email and posted on website and all third party booking sites and I have sense reviewed my confirmation, their website, and TripAdvisor which states the indoor waterpark is opened seven days a week. Not a upfront establishment

A Work in Progress I stayed here with a bus tour and initially I thought the exterior of the place looked like something out of a horror film (flaking paint, overgrown shrubs, tall weeds everywhere.) To be fair, it was also dark out and raining heavily when we arrived. The interior halls did not inspire confidence either -- they looked like they hadn't been vacuumed in weeks and there was obvious wear and tear to the walls. Then I got to my room. It was freezing. Others in the group complained of the same thing or of other problems with their rooms. So why the favorable review? When we got back from supper, the heat was fixed. And I found the room was actually pretty well updated -- it appeared to have new flooring, fresh paint and curtains, clean linens and plenty of clean towels. Some of the furniture was a little dated but everything looked clean except for the slightly dusty clock radio which looked like it had seen better days. The indoor water park was not open during our midweek stay but I think most of us were only interested in a clean place to crash for the night. Breakfast was decent -- there were a few selections of fresh fruit, muffins, yogurt, coffee, English muffins, and granola bars. Since I stayed with a tour I don't know what the price was but I suspect it was really reasonable. For a better initial impression they should at least weed and tidy up the areas around the sign and main entrance, maybe set out some pots of flowers to show guests they're working on the appearance. And vacuum the halls. Just a little effort tidying the areas that people initially see would go a long way to assuring guests that they will have a pleasant room awaiting them.