Crowne Plaza Boston - Woburn by IHG

Very friendly customer service. Excellent customer services. I do business in this area and like to stay at this clean hotel. Brandon remembered who I was when I walked into the door. Ms. Kelly thank you for the awesome customer service. Hotel is very friendly and clean. Highly recommend this hotel. Thanks y’all. See you in the near future. Hurricane Katrina

Great hotel for reasonable price/ Great service In a dining experience marked by cleanliness, delectable cuisine, and outstanding service, Lady Mai, our gracious hostess, truly elevated our visit. From the moment we stepped in, the atmosphere exuded warmth and cleanliness, setting the stage for a delightful meal. The attention to detail in maintaining cleanliness was evident throughout the establishment, contributing to a pleasant dining ambiance. The food exceeded our expectations, with each dish crafted to perfection. From appetizers to desserts, every bite was a testament to the chef's culinary prowess. The flavors were rich and nuanced, leaving us thoroughly satisfied and eager for more. However, it was Lady Mai's exceptional service that truly stood out. Her genuine warmth, helpful demeanor, and impeccable politeness made us feel welcome and valued throughout our dining experience. Whether it was attending to our needs or providing recommendations, she went above and beyond to ensure our comfort and satisfaction. As we left, filled with contentment and gratitude, we couldn't help but vow to return. With such a combination of cleanliness, delicious food, and outstanding service, revisiting this establishment is not just a desire but a certainty.

Home away from home Stayed here the week between Christmas and New Years. Excellent experience. The staff were friendly and room (king size single) was clean and very comfortable. My son and I loved the heated pool. The restaurant on premises made trip complete. Family lives in the area and will make this hotel my go to residence while I visit.

CRIMINAL ENTERPRISE - DO NOT STAY Planning to attend Boston with two national sports teams we worked with this property's management to arrange our stay and had all final details sent to us via written contract. We signed and returned the contract - which stressed that ALL staff and players were to present a CC at check in and then pay for their own rooms at check out. In total we had approx 120 guests totaling some 240 room nights over a two week period. The property itself was fine, but during our first team's check out a player contacted me to advise "hotel staff wouldn't accept their payment" and was telling them instead all charges would be directed to our organizer's personal account. This was contrary to our written contract and an obvious issue. I attended the front counter in minutes, ensured all additional check outs were allowed to pay for their rooms, AND identified those who had been turned away. I then provided personal contact details for each player that hadn't been allowed to pay at the property and assisted the hotel with getting in touch with them. Fast forward....... 5 months later, while I was away on another sports trip in Bermuda, I was astonished to had received an unauthorized charge to my personal CC for the amount of $7000 from this property! No contact, no communication, contrary to our written agreement and 5 months after our teams' visit to Boston. When I enquired I was told the property never actually signed their own agreement (that they had sent us in the first place) and felt they were owed for outstanding rooms. Upon investigation, I learned the property's severe mis-management of our booking had created errors all over the place. Again, through EXTREME difficulty, I connected with the property to find out the problem and weeks later was provided a list of 8 names they felt had not paid for their July rooms. I connected those people with the property and confirmed their payments - but still was not reimbursed. Over 6 weeks later, with the assistance of a 3rd party broker, we appeared to have everything settled - albeit completely unprofessionally. Then - last night - late on New Year's Eve - my card received another unauthorized $3000 charge from this property. In both Canada and the USA, this is the very definition of fraud. I'd also like to advise would-be travelers that EVERY player I had contact the hotel reported EXTREME difficulty in getting through or getting anyone to accept their payments in order to square things up. In most cases - our players were turned away and had to try multiple times. Lastly - this property stopped communicating with us all together on Nov 9, 2023, and for all you IHG REWARDS MEMBERS - switch to Marriott Bonvoy......because despite notifying IHG Corporate, and being charged repeatedly for this stay, we still have not received the associated 70,000 points owed for the stay. In summary - DO NOT STAY HERE AND CONSIDER CANCELLING YOUR IHG ACCOUNT for a more reputable company. Best of luck everyone & safe travels. DC

This is home to us!! Dipesh Sapkota went above and beyond to care and love all members of family!! Highly effective leadership. Our family stayed at Crown Plaza Woburn over a month and we love this home!! Delicious food!!