Catalonia Royal Tulum Adults Only - All Inclusive

Great Place - 5 star beach This is a really lovely resort and one i will always fondly remember. The staff were so friendly and always seemed so happy to be working there. There were two highlights for us, firstly the path leading to the pool has all kinds of wildlife there especially the coati's who are so cute and then the Iguanas who usually just take a nap in the middle of the path, the way they all coexist together is amazing. Secondly the beach is probably one of the best beaches i have been to it was stunning and the sea was so warm and so clear it was great to spend everyday on the beach and there was no shortage of beds. If you head right on the beach and walk to the end and back it is about a mile and a nice way to get some steps in after a big breakfast :) The food was great and there was a lot of variety. Our favorite was the Rauxa restaurant and show and the Grill restaurant. Rooms were of good standard with comfy beds and great air con. The guys at the Scuba Hut were also great and spoke good english, we did a snorkelling trip and also a scuba dive trip and saw an amazing amount of fish. I would recommend this hotel Keep up the good work

Superb Entertainment Team make this resort amazing This hotel is a hidden gem in the Riviera Maya made great by an amazing Entertainment team. The reason we return again and again is primarily the entertainment team. This team are so professional, experienced and provide a great number of activities to suit all ages, abilities and preferences. They go above and beyond every single day to ensure everyone has the best holiday possible; taking the time to chat and find out what’s important to you. There is no pressure to join in anything but just the right amount of encouragement if you want to. We have been to many resorts and never had a team like them; it definitely feels that they are only happy if you are having a good time and will do anything for you. A huge thank you to Gio, Paulina, Diego, Charlie, Sham-ed, Gonzalo and Paul for the best time once again. The hotel is located on the most beautiful beach and we thoroughly enjoyed the free water sports and catamaran trips provided by the hotel. Marco is an excellent captain and a really great guy. Should you have any issues with anything else while on holiday I would advise contacting Lenis in guest services (office beside the pool and in reception). She will efficiently manage and resolve any issues and is just lovely. Customer service is great in this hotel but Quezebel and Angeles in the buffet are exceptional.

Fifth trip to CRT but we shall not go back. Our fifth visit after our wedding here last year. We know the place very well. It’s our second home, our little bit of paradise…or so it was… The good. The staff are generally excellent and are always happy to go the extra mile. The beach and snorkeling are incredible, second to none. The grounds are beautiful as are the animals. The bad Food is very hit and miss. You can rarely have the same thing twice and for it to be similar. Starters sometimes served with mains!? Some food cold and inedible. Loud beach club next door banging out the same tune for hours every weekend. Nothing the hotel can do but it’s extremely annoying. The rooms. Had to move twice. One extremely noisy fan and one extremely noisy neighbor. Far from ideal. The ugly. I fell sick in the first week. I am still sick almost two weeks after returning home to the UK. It completely ruined my holiday and the rest of my summer. I’ve had several doctor’s appointments and I am antibiotics for a serious bacterial infection. I reported my illness to the hotel and was asked if I wanted any special food prepared. What I wanted was my health intact and my summer holiday that cost us £8000 to be enjoyable. Upon checkout, our private hire transfer arrived early. They sent for me, BY NAME, to our room. They had all my details, so we had absolutely no reason to doubt their authenticity. We later learnt, having received several calls and emails from our private transfer company, that we did not show up for our transfer. This other company turned up with our details and off we went. As of yet, CRT have not given us a reasonable and valid explanation as to how they had our details. I’m happy to edit this review if they do so. Overall. I’m writing this having spent another day of my summer in bed. I will never return which makes me feel extremely sad and also angry. We were married just last year on the beach in the hotel. This was our anniversary. I have spoken to many others on Facebook with similar if not identical illness issues from CRT. it’s not a coincidence, it’s not just travel diarrhea. I have opened up a complaint with TUI. Pointless process I’d imagine having spoken to those with similar experiences. Sorry CRT, but you have badly let us down.

Relaxing trip This is a decent resort. Lots of positives and a few tweaks. The beach is sensational. Plenty of loungers at pool and beach. There is a hut where you can take kayaks for free which we loved. A catamaran tour also half hour everyday. Marco took us out snorkelling too, it was amazing what a guy. The staff at the buffet restaurant were mainly great. Queztabel is a real diamond. The buffet is good, plenty of variety, tasty and spacious. The Italian and Grill were our favourites. The sea bass in the Italian was the best meal I had. Mexican was not great for food, but service was excellent. We really enjoyed Rauxa and Tao Cat. Room service food quality was so poor! Cold and just yuck. There was plenty of entertainment should you wish to join in. It was sometimes a little noisy by the pool. The gardens are beautiful, it is more traditional than modern. The wildlife incredible. We have a superior double, not flash but soooo comfortable. Drinks were decent, I think very icy though. I think the ice and heat caused a bad stomach last 2 days. I personally didn’t like the night time entertainment, it was a bit cringy and old feeling. All in all was a lovely hotel to relax in.

Ok resort Nice resort, could be better. Hotel rooms large, but dated. We had a junior sweet, AC was 26!! So not comfortable!!! Reported twice nothing done…. Thank goodness I bought my electric fan ___Out side light did not work also reported twice not done. Food was good not exceptional. Buffet breakfast very good.staff work incredibly hard & are all lovely. Pool nice however it’s like a lukewarm warm bath, it’s fresh water which was nice. Beach is amazing hardly any seaweed. Bring high factor sun lotion the UV level is very high. Ordered room service which was awful,it was cold & inedible. Would I come again maybe if they addressed the issues I’ve stated.