Homewood Suites by Hilton Yorktown Newport News

Anniversary 23 Very nice place. Went for our anniversary. Staff was very helpful and attentive. Breakfast was good. Selections were on a schedule in the room. Terin very attentive to our questions. Karen also answered our questions quickly. I would stay again if in the area.

By far the best experience! This has been by far one of the most pleasant experiences I’ve had. If any of you follow my reviews, you know that I am a very difficult customer and a hard review, so that should speak as to how great this experience was. I want to first give a shout out to Karen, she was absolutely wonderful and made me feel like I was a part of her family. This is just because that’s who she was. There was nothing initiated by me that would have made her have to behave that way, all of the staff at this location are some of the best staff in the industry. That coming from me says a lot. I don’t understand some reviewers saying that the rooms are not good. They are fresh, clean, and the beds are very comfortable. There were a few small issues such as a broken light shade in the kitchen, but everything else was handled so well that that’s hardly an issue. Someone else showed stained carpeting, ingeniously enough that is the pattern of the carpet, no doubt to hide stains, but pretty crafty! There was no trash laying around, it was quiet, and it was a really great experience. The breakfast in the morning was not lacking and each day had something a little different. It was not your typical “Hampton Inn“ breakfast, it was more than that. I can 1000% say that if I am ever in this area again, I will be back. It is so close to the Colosseum, the USS Wisconsin, Newport news, and other restaurants attractions, etc. To be fair, I will try to list some negatives, and this will be hard. I guess if I had to say something was wrong it would be that the hotel does not have a loading and unloading area, which is slightly frustrating, but not a dealbreaker I guess the only other complaint I have is times in the lobby the coffee was cold but again, not a real issue. One other thing that’s not really a complaint, but a design issue is that if you’re traveling with a family just take note that the sink and mirror are outside of the shower/toilet area. This is fine if you were one or two people, but if you are sleeping in the bedroom, there is no door separating the sink /closet area and the light will come right out into the bedroom area. Not a big deal, it’s a design thing but I guess it’s good to keep it on the radar. There is really no reason why you should not stay here so if it’s on your list, then I say do it! A+ well done staff!

BEWARE... Do NOT stay HERE! This is theeee worst hotel we have everrrr stayed in. First of all, the pictures online are deceiving. There is NO indoor pool....no bar...no restaurant. When referencing the pics as false advertisement, the lady at the front desk says, "We've been trying to get them to take those pictures down for a while now!" ___ Breakfast was subpar, at best. The carpets were filthy, stains on the furniture, refrigerator had dents, hallway wreaked of foul odors, garbage bags were left in the hallway, and to top all of that off...they ran out of wash cloths. How in theeee world does a hotel run out of wash cloths???? The audacity! Never again will we stay here! #Hilton should be ashamed! ___

Superb front desk service, gluten free accomodation, clean room For starters, I was blown away by the service we experienced from Kelly at the front desk. My oldest son has celiac disease, and I'd flagged on our reservation that we'd need gluten free breakfast accomodation for him during our stay. When we checked in, I was told to stop by the desk in the morning before going to breakfast because Kelly wanted to talk to me about gluten free breakfast info. I did as suggested, and learned that she had diligently checked all the packaging and ingredient lists for the various food items. I was able to go to my anxious 10 year old with a full report on which foods were safe and which were not. That of course doesn't help with cross-contamination, which is always a concern at a buffet, but hotels can't help with that. He didn't get sick, and greatly enjoyed his breakfast each day. He's been gluten free for 8 years and I've never had a hotel go to that length for us before. Beyond that, the breakfast was fairly typical hotel breakfast fare, with a waffle station, various types of eggs each day, a protein like sausage or ham, and a few different cereals, yogurts and fruit (plus bread products, but most of us steer clear of those out of consideration for my celiac son). Definitely don't pass on the ham though--it was really good! Otherwise, the rest of our stay was great. The room was clean and quiet, and no complaints about the comfort of the beds. A couple of the dishes seemed to have been run through the dishwasher and needed to be re-washed but otherwise that was fine. A few nitpicks--the elevators had lots of scratches and dings in the photos lining the walls, but eh that's not a big deal to me. One of the treadmills didn't work, but the gym wasn't busy so it was easy to have other choices of equipment. Easy parking, nice location close to groceries, restaurants, a movie theater, and main roads. I recommend this one for families for sure!

Worth stay Everything was nice. The only complaint I have is that the hotel considered a Queen to be a king. I want a true king bed. The breakfast and reception meal was nice. It is very quiet, away from any traffic.