3PL DELIVERY INSTRUCTIONS
DELIVERY INSTRUCTIONS
1. Scope of the
instructions
1.1. These delivery instructions (“Delivery Instructions”) comprise part
of the Agreement between Buyer and Seller, as set out in the Option to Purchase
(Consignment) (“OtP”) or the
Purchase Order (“PO”).
1.2. These Delivery Instructions
apply to the full exclusion of any other (own) terms Seller seeks to impose or
incorporate.
2. 3PL Standards
2.1. Goods must be Fit for delivery. “Fit for delivery” means that:
o
no
unit of Goods needs to be re-labelled or re-packaged for resale and delivery to
customers, other than in connection with outbound shipping materials (e.g., a
box, bag or envelope);
o
each
carton of Goods is clearly labelled with all information necessary to identify
the Goods contained within such carton, including the applicable SKU/UPC/EAN as
per the OtP/PO (“UPC/EAN”) (as bar-codes and text), colours, size information
(where applicable) and quantity(ies) thereof (and such labelling must be
clearly visible and facing outward upon pick-up);
o
each
carton of Goods contains such a label, created by either the Seller or provided
by the Buyer, affixed to the upper right side of the carton;
o
each
unit of Goods is clearly labelled with the applicable SKU/UPC/EAN (“UPC/EAN”)
as per the OtP/PO; and
o
each
unit of Goods, depending on the nature of the product, shall be packaged with
polybags or any other primary package that would preserve its integrity from
supplier to customer.
2.2. Each carton of Goods with the
same SKU/UPC/EAN (“UPC/EAN”) must include the same number of units of Goods per
carton. However, if one carton is a partial, then (A) such carton must be
marked “partial” using a bright coloured label that is clearly visible and
facing outward upon pick-up, and (B) such carton must be on the top layer of
the pallet.
2.3. Each carton must contain no
more than 1 SKU/UPC/EAN.
2.4. All carton seams must be taped
and sealed.
2.5. Staples are not permitted to
be used to seal cartons.
2.6. Each carton must be
individually numbered with a carton count to reflect each carton’s place out of
the total number of cartons (e.g., “1 of 75”) to ensure all Goods are accounted
for in every stage of the supply chain.
2.7. Seller shall mark cartons
containing glass, breakable items and perishable products appropriately (e.g.,
“fragile,” “this end up,” “expiration date”, etc.). Moreover, the Seller shall
label the Goods with the right Hazmat identification, and provide the warehouse
with the applicable documentation, when shipping dangerous goods.
2.8. Fragile Goods must be properly
separated with corrugated partitions to prevent such items from impacting each
other inside the carton and to protect from vibration damage whilst in transit.
Air cells should also be considered (where applicable) to protect from shock
impact.
2.9. Prices tags, stickers and
marks that refer to the previous owner of the Goods must be removed. The only
exception is represented by the original price tag provided by the manufacturer
with the MSRP.
2.10. All original warranties,
registration cards and vendor authentication materials must be included, where
applicable, for each individual item.
3. Additional pallet
guidelines
3.1. All Goods must be stacked and
shrink-wrapped on standard 1200 x 800 mm pallets or 1200 x 1000 mm.
3.2. Pallets should be built to a height
as near as possible to, but not exceeding, of 200 cm (79”, respectively, in the
UK) and up to a maximum weight of 1000 Kg. Boxes shall not exceed 30 Kg each.
3.3. All pallets must be sorted in
such a way that pallets contain the smallest number of different styles/colours
of Goods.
3.4. Pallets must be in compliance
with International Standards for Phytosanitary Measures No. 15, as revised (“ISPM 15”). An ISPM 15 compliant mark,
example below, must include the following:
o
The
IPPC certification symbol;
o
The
two-letter ISO country code (e.g., US for United States, AU for Australia, GB
for United Kingdom), as represented by “XX” in the below example;
o
The
unique certification number issued to regulating agencies that oversee the
individual wood packaging manufacturers (“NPPOs”), to ensure that the wood
packaging material can be traced back to the NPPO, as represented by “00” in
the below example;
o
The
unique certification number issued to the treatment provider and/or
manufacturer, to ensure that the wood packaging material can be traced back to
the treatment provider and/or the manufacturer, as represented by “1111” in the
below example;
o
The
treatment applied to the wood packaging material, as represented by “YY” in the
below example: (i) HT is the code for heat treatment to a minimum of 56° C
(133° F) for a minimum of 30 minutes; and (ii) MB is the code for methyl
bromide fumigation; and
o The “DUN” dunnage code for when the solid wood material is used for dunnage (provided, however, that the “DUN” dunnage code cannot be applied to manufactured wood packaging, only loose lumber/timbers to help secure products being shipped, so may be excluded). Example:
3.5. Goods that are to be sold as a
package by Buyer must be pre-kitted and/or pre-bundled prior to arrival at the
Warehouse and identified by the SKU/EAN/UPC (“UPC/EAN”) as per the OtP/PO. If
you violate this guideline, you will promptly pay to Buyer the cost of
kitting/bundling, which Buyer is permitted to deduct from amounts Buyer
otherwise owes you under the Agreement.
3.6 Buyer may opt to kit Goods
itself or ask Seller to kit Goods prior to delivery. If Buyer kits Goods itself
when purchasing on consignment, Buyer may return the unsold kitted Goods to
Seller without un-kitting them and without the original packaging that the
Goods were provided in.
4. Pick-Up and Delivery
Guidelines.
4.1. All orders delivered to the
Warehouse by Seller’s carrier must be accompanied by a packing list that
details the contents of the shipment. Only the exact items and quantities set
forth in the applicable OtP/PO will be accepted. The following information must
appear on each packing list:
o
SHIP
FROM (complete name of the Seller and address of Ship-From Location);
o
SHIP
TO (complete name and address of Warehouse);
o
DATE
SHIPPED (the date Goods are loaded onto a truck from the Ship-From Location);
o
OTP/PO INFORMATION (description of Goods,
SKU/UPC/EAN(s), carton count, total weight, number of pallets and number of
units of Goods);
o
EXPIRY
DATES (if applicable) and
o
SHIPPER/SELLER
NAMES AND SIGNATURES.
4.2. In loading shipments, pallets
must be positioned to face the rear of the trailer, so as to allow for pallet
jack entry (no side loaded pallets).
4.3. Loads must be secured to avoid shifting and damage.
4.4 The Warehouse will provide Seller with a receipt report
stating the number of units received from Seller. Unless Seller challenges the number stated
within 14 days of receiving the receipt report, the figure on the receipt
report will be deemed to be accepted by Seller.
4.5 In the event that Seller delivers to Buyer more Goods than
Buyer ordered and such excess exceeds 5% of the total ordered, Buyer may
require Seller to collect any of the excess Goods.
5. Delivery booking
guidelines.
5.1 For 3PL-delivery, Seller shall
contact the Warehouse during standard business hours to schedule the delivery
to the Warehouse, or use the online booking tool (if available).
5.2 When scheduling a delivery of
the Goods, Seller shall provide the Warehouse with the information listed
immediately below. Delivery
should be scheduled within 48 hours of the PO/order under the OtP becoming
available to schedule and delivered within the time period set out in the
PO or OtP. The requirement to schedule
within 48 hours does not apply to Goods made to Groupon's specification.
o
A
detailed packing list
o
Vendor
name
o
Purchase
Order #
o
Consigned
inventory or Pre-purchased
o
Palletized
/ Not Palletized
o
Origin
contact information, such as email and phone numbers (for 3PL pick up only);
o
Applicable
shipping document such as Airwaybill, CMR, Bill of Lading (for 3PL pick up
only)
o
Hours
of operation (for 3PL-pick-up only);
o
Clear
directions or instructions for trucking companies (for 3PL-pick-up only); and
o Additional information and
special instructions of any kind (including but not limited to hazardous
material, forklift required)
6. Non Compliance Cost Recovery Charges and
Rejections
6.1.
Seller
shall deliver the Goods in accordance with the Delivery Instructions. For every
violation of an obligation under the Delivery Instructions, Buyer reserves the
right to reject the delivery and/or charge Seller the charges in accordance
with Annex 1 (below). Payment of incurred charges does not release Seller from
its obligations under these Delivery Instructions and compensation for damages. Seller must, within three business days of
rejection, arrange for any rejected stock to be picked up within 14 calendar days
of rejection. Seller accepts that
failure to meet either of these deadlines may result in the stock being
liquidated.
ANNEX 1 - Non-Compliance Cost Recovery
Guidelines
These Non-Compliance
Cost Recovery Guidelines (“Guidelines”)
are designed to ensure that Sellers comply with the Delivery Instructions
and/or obligations of the Agreement and to outline the process and consequences
for failure to do so.
Non-Compliance Cost
Recovery charges
The Agreement sets out
the Seller’s performance obligations. Where a Seller fails to comply with those
obligations, Buyer suffers damages. Non-Compliance Cost Recovery (“NCCR”) is Buyer’s tool to recover
these damages from Seller due to Seller’s breach of its obligations by means of
incurring the applicable charges listed in the table below (“NCCR Charges”). Payment of the NCCR Charges does not
release Seller from the instructions and/or obligations set out in the
Agreement.
In the event that
Buyer takes the view that Seller breached one or more obligations of the
Agreement, Buyer reserves the right to deduct from payments due to Seller (or
Seller shall pay Buyer, if no payments are due) the amounts corresponding to
the breach, as set out in the Agreement and as specified in these Guidelines. Please
note that a Seller may be charged NCCR Charges for more than one breach per
unit sold under the Agreement.
A detailed summary of
NCCR Charges that Buyer applies is listed below. Buyer will amend and/or update
these Guidelines from time to time, in its sole discretion. Such amendment may
include additional elements of the NCCR process. Any amendment to the Guidelines
shall be considered as agreed upon signing the Agreement by Seller, or, in the
event that Seller already signed an Agreement, fourteen days upon notification
of the amended Guidelines, unless Seller objected to the amendment in writing.
Table 1 – Overview NCCR Charges
|
DETAIL OF ISSUE |
NCCR code |
Action |
NCCR Charge |
|
Stock visibly damaged (checked upon receiving) |
VD |
Reject |
1.20 PO currency per unit |
|
Stock shipped to wrong warehouse address |
WW |
Reject |
250 PO currency |
|
No-show during booked delivery slot |
NS |
- |
250 PO currency |
|
Failure to schedule delivery with 3PL |
NB |
Reject |
1.20 PO currency per unit |
|
Delivery outside the agreed delivery slot (late delivery) |
WT |
Reject |
1.20 PO currency per unit |
|
Missing or inappropriate packing list |
MP |
Accept |
1.20 PO currency per unit |
|
Missing SKU (as part of a multi-SKU deal) |
MS |
Accept |
1.00 PO currency per unit |
|
Shortage (more than 5% of SKU volume – where identified upon receipt) |
UV |
Accept |
1.20 PO currency per unit |
|
Scheduled outside of 48 hours from date of PO/order under OtP becoming available to schedule |
SO |
Accept |
1.20 PO currency per unit |
|
Delivered later than 14 days from date of PO |
DL |
Reject |
1.20 PO currency per unit |
|
Inappropriate/unacceptable unit packaging |
NP |
Accept, Rework |
50 PO currency per hour and 1.00 PO currency per unit |
|
Labelling – Inappropriate/no labelling (pallet, case unit etc) including barcode labels |
PN |
Accept, Rework |
50 PO currency per hour and 1.00 PO currency per unit |
|
Inappropriate outer packaging |
PP |
Accept, Rework |
50 PO currency per hour and 1.00 PO currency per unit |
|
Mixed Items in Carton |
MI |
Accept, Rework |
50 PO currency per hour and 1.00 PO currency per unit |
|
Received stock that was not listed on the PO |
WI |
Reject stock not listed on PO |
10.00 PO currency per unit |
|
Overages received on PO (if more than 5% of SKU volume) |
OV |
Accept |
1.50 PO currency per unit |
|
Kitting required |
KI |
Accept, Rework |
50 PO currency per hour and 1.00 PO currency per unit |
