Staff are friendlyand professional. The place is clean and well maintained. I was taken back right away for scalp analysis, then to a private room. The table was comfortable. You get to put on a top that snaps in the back, so your clothes do not get wet. The head massage, hair scrub was phenomenal. The neck and shoulder massage were the perfect pressure to relax. Then the hair and face steam towards the end was even more relaxing. At the end they blow dried my hair. It was amazing all around. Perfect for self care. Will definitely return again.