Alexa is an esthetician. She was able to book my appointment on a day that worked best for me before I left town. She started our appointment close to the time that it was scheduled. She listened to my needs of eyelash extensions and showed me pictures of what I was looking for. I chose the Hybrid lashes in brown without the long outer corners (cat eye). She was very gentle during the process, and she played some upbeat music. I was able to ask her questions about the application during the procedure and she explained it well. I was happy with my new lashes, and I will get the cat eye look the next time I see Alexa. Overall, I had a very good experience.