It was a bit of a rough start booking this place since the Groupon code wasn't working online. However, Joe, who I assume is the owner at this point, was super understanding, communicative, and flexible throughout all my interactions with him. He blocked the time my group wanted manually to resolve the code issue, and was flexible with our start time since we had encountered some scheduling issues the day of. I have to mention that we didn't have any parties after us, so the start time flexibility is probably not a normal thing. When we arrived, Joe was super friendly and we could tell how passionate he was about his escape room and games in general. His energy was always there and he was helpful with the puzzles we were struggling on. The difficulty level was perfect, since it took us the entire hour, and Joe even gave us some cool insights on the game and game theory after. Highly recommend!