Such a great experience! The staff are very helpful and friendly. I did think the place looked a little sketchy when I first pulled in. But just think of it as a 'no nonsense', no frills place to get in a great jump. They spend the money on the employees and the gear which is really more important.
Before you go, watch all the videos so you are prepared and super excited about the jump. Dress warmly and take your motion sickness meds if you suffer from this. Two things I was not aware of . . . your legs ride up as you fall and your hair (and face!) will be plastered back from your head. Wear your own balaclava as the ones they now provide are a hideous green. Kind of sucky for your video. No more jumpsuits or supplied soft helmets.
Know that in the interest of safety they may cancel your jump day of. Be as prepared as you can and you will love it!