Lovehoney Returns & Discreet Shipping

By: Abby Ruffier

When you treat yourself to a new toy or sexy lingerie set, you want to make sure it arrives safely and discreetly. That's why Lovehoney's convenient shipping services make sure your package ends up on your doorstep without any fuss.

Plus, Lovehoney's flexible return policy means that you only have to keep products you absolutely love. With a bit of help from the Groupon Coupons team, you'll enjoy some peace of mind with your private time.

Check out more deals, including Lovehoney free shipping!

How Fast is Lovehoney Shipping?

Lovehoney ships from its Atlanta warehouse, and customers have a few different options for Lovehoney shipping: standard, expedited, and one-day shipping with FedEx.

• Standard shipping: four to six working days
• Expedited shipping: two to four working days
• One-day shipping: within 24 hours

How Much Does Lovehoney Shipping Cost?

Lovehoney offers free standard shipping when customers spend at least $49.

Want Even Cheaper Lovehoney Shipping?

While Lovehoney's shipping costs are a little above average, keep an eye out for sales and promotional opportunities to get free or discounted shipping.

• Spend $49 for free standard shipping
• Take advantage of Lovehoney coupon codes 
• Sign up for emails to be notified when Lovehoney free shipping is available

How Discreet is Lovehoney Packaging?

Lovehoney’s neutral packaging is the perfect way to protect your privacy. The return address will be listed on the label, but the company name won’t be listed. Whether you’re receiving a delivery or making a return, your items can stay your little secret. 

Lovehoney Returns 

If you don’t love your purchase for any reason, Lovehoney makes returns straightforward. All orders may be returned with free postage within 60 days, no questions asked. Lovehoney toys and bondage items are covered under the 100-day money-back guarantee, and all Lovehoney products are protected by a one-year warranty in case of manufacturing defects.

Fill out the Lovehoney return form with the order number, and you’ll be emailed the return instructions. To submit a claim under the 100 Day Money Back Promise, fill in the returns form and choose "100 Day Money Back Promise Claim" as the reason for the return. Note that the final refund amount is at the discretion of Lovehoney.

What Items Cannot Be Returned?

With the intimate nature of Lovehoney’s products, there are a few exceptions to the return policy. 

• Used or worn lingerie without original tags
• Opened lubricants, sexual wellness, and essentials (i.e., condoms, cleaning products)
• Items without original tags and packaging

FYI: Keep your order number handy to make returns easy!

Refunds & Exchanges At Lovehoney

Lovehoney does not offer exchanges, but when your return is received and approved, you can expect to receive your refund in about 10 business days. Depending on your bank’s policy, this turnaround time may vary. 

More Ways To Save Big at Lovehoney

There are more ways to maximize savings with Lovehoney:

• Sign up for email alerts and get 15% off
• Shop the Lovehoney Deals section and save up to 60% off all of your favorites
• Save 25% with the Lovehoney student discount
• Shop seasonal events like the Valentine’s day sale and more