We had a hard time figuring out how to make reservations through Groupon, but spoke to the good people at Ridden and we made it work. Brandon helped get us the bikes we needed. He told us how to use the bikes since we were first-timers on an e-bike, gave us a few extra tips and a map and sent us on our way. It was a very positive experience, and the trails are Gorgeous. Highly Recommend!